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creating the right tone of voice for your brand

Establishing the right tone of voice for your e-commerce business is crucial for effectively communicating with your audience and building brand identity. Here are some steps to help you create the right tone of voice:

Know Your Audience

Understand who your target customers are, their demographics, interests, and preferences. Tailor your tone of voice to resonate with them. For a younger audience for example, you might want to soften your tone and use informal language. If you want to reach a consciously-minded audience with your sustainable product, use informational language, using key words to boost your SEO, for example 'sustainable', 'ethical', 'eco', 'recycled', 'organic' and 'conscious'. If your audience is generally AB females, your tone can afford to be a little more formal and elevated.

Define Your Brand Personality

Determine what characteristics and traits define your brand. Is it friendly and approachable? Professional and authoritative? Quirky and fun? Your tone of voice should reflect these qualities.

Craft Your Brand Voice Guidelines

Develop guidelines that outline your brand voice, including adjectives that describe it, examples of how to communicate, and tone do's and don'ts. This will provide consistency across all communication channels and will save you a tonne of time in briefing when you welcome new team members.

Consider Your Product and Industry

Your tone of voice should also reflect the nature of your products and industry. For example, a brand selling luxury goods should adopt a more sophisticated tone, while a brand targeting teenagers might take a more relaxed tone.

Be Consistent

Consistency is essential for building brand recognition and trust. Ensure that your tone of voice remains consistent across all touchpoints, including your website, social media, email communications, and marketing materials.

Use Language Appropriately

Consider the context in which you're communicating and adjust your tone accordingly. For example, your tone might be more casual on social media, more formal in customer service emails and more succinct across your website.

Evolve Over Time

Your brand's tone of voice may evolve as your business grows and changes. Be open to refining and adjusting your tone as needed to stay relevant and aligned with your audience's preferences.