TERMS & CONDITIONS
By accepting the initial proposal and commissioning any subsequent work you are agreeing to the following Terms and Conditions.
1. THE PROPOSAL
1.1 The proposal for the project will be based on the information you supply to us at the time of the initial briefing (which will be conducted either by telephone or meeting).
1.2 The proposal will be sent to you by email following the initial briefing.
1.3 The proposal will contain a timeline and estimated price according to the scope and requirements of the individual project.
1.4 We will not commence work until you confirm by return email that you agree to the proposal.
1.5 We reserve the right to revise either or both the price and timeline if the scope of the proposal changes.
2.1 All fees will be payable on receipt of invoice.
2.2 We will require advance payment of between 25 per cent. and 50 per cent. of the estimated price for proposals with timelines of longer than one week in duration.
2.3 You will pay 5 per cent. of the invoice amount for each day the balance is not paid after the invoice date.
2.3 Clients who agree to the proposal and timeline and then do not provide the necessary components for the work to be carried out in accordance with the the timeline (i.e. copy, images, logo, domain registration information) are required to pay 50% of our day rate.
3. TIME MANAGEMENT
3.1 If, due to unforeseen circumstances, you cause delivery of the proposal to be delayed beyond the original project start date, you will pay the full price agreed for the original proposal and Elphick & Co will complete the project at a mutually convenient time in accordance with an amended proposal.
3.2 We will charge on a time basis for telephone calls in addition to those which are anticipated in the proposal. All telephone calls will be time recorded.
3.3 Our time charges are set out on our Rate Card.
3.4 Rush fees (for work needed in under 72 hours) will be subject to a 25% price increase, with a minimum of one hour billed.
Telephone calls from or to overseas locations.
Agreed design and/or functionality components (i.e. font licence fees, image license fees, plugin subscriptions)